Professional Services.
Generative AI for Enterprise.
The future of customer experience: Live-streamed interactive generative AI avatars.
Global partnership with D-ID
"We understand that nothing is more powerful than personalized human-like experiences and our goal is to support businesses of every size and ensure that every interaction with their customers is both technologically sophisticated and genuinely resonant."
Gil Perry, CEO at D-ID.
Transform Your Customer Experience with Generative AI
We're living in a moment of digital transformation, and at the forefront of this revolution stands Generative Artificial Intelligence technology. In partnership with D-ID, we bring cutting-edge, live-streamed interactive talking avatars and agents to brands in the APAC region and beyond.
Generative AI
Generative AI, at its core, is about creating something new. We can plug the Generative AI into a massive database of product knowledge and bring it to life with natural language. This technology can be applied across enhancing customer experiences, education and training, content localisation - and anywhere else that could make use of friendly, knowledgeable human-like digital assistance.
APAC Perspective
The APAC market, with its diverse languages and cultures, stands to gain significantly from this technology. According to a survey by Accenture, 51% of APAC consumers prefer interacting with businesses through digital channels. Live-streamed interactive generative AI avatars are the next level in delivering a seamless, personalised and multilingual customer experience. Read about APAC Launchpad.
Power of Interactive AI Digital People
According to a 2021 study by PwC, 49% of buyers make purchases based on customer experience (CX). In a world where customer expectations are ever-increasing, live-streamed interactive generative AI avatars can offer the personalised, engaging interactions that customers crave. These digital people can converse naturally in multiple languages and provide accurate responses in real-time.
Multiverse Partners
Our role is to help businesses and brands leverage these generative AI to revolutionise customer service. We provide avatar design to customer experience (CX) strategy and offer comprehensive managed service solutions to seamlessly integrate this technology into our clients’ business operations.
Hello. I'm Jane.
I'm your digital customer service representative. And I am here to help you.
There are many business use cases for employing Generative AI virtual human avatars across your organisation, from enhancing customer experiences in frontline customer engagements to investor, and employee relations. Each avatar is carefully designed according to your brand persona and trained on your organisation's knowledge base, before putting them to work. And they will work round the clock.
Design and Implementation.
01.
Avatar/ Agent On-Brand Design
02.
Large Language Model LLM Training
03.
Customer Journey and Engagement Strategy
04.
Chatbot Integration and Deployment
05.
APAC Localisation and Customer Support
News Release:
D-ID and Multiverse Partners Join Forces to Bring AI Avatars to Life Globally
This partnership aims to revolutionise customer interactions worldwide with AI-powered live-streamed interactive avatars, enhancing engagement and customer experience.
► Read the original news release.
15 NOVEMBER 2023, SINGAPORE — Today, D-ID, the leading AI-powered content creation solution specialising in the creation of AI-generated digital people, and Multiverse Partners, a leading digital innovation consultancy with roots in the APAC region, announced a partnership. This collaboration will see Multiverse Partners become a global authorised business development partner of D-ID's state-of-the-art technology, bringing highly interactive digital people to businesses worldwide.
D-ID's generative AI technology connects with large language models like ChatGPT to create engaging, multilingual, photorealistic digital humans. These avatars revolutionise customer service interactions, offering superior engagement from pre-sales to aftercare. By transforming how businesses connect with their customers, D-ID's technology accelerates the sales process, boosts customer satisfaction and increases ongoing loyalty.
“Multiverse Partners is proud to bring D-ID's groundbreaking technology to the global market. We've supported many marketing technology services in their expansion into various regions. D-ID's revolutionary AI-powered digital people are a unique addition to our technology portfolio," said Basil Chua, Managing Partner at Multiverse Partners.
Gil Perry, CEO at D-ID said, " With our expertise in deep learning and human body synthesis, we’ve created an all-in-one platform that allows businesses to create lifelike, front-facing digital people at scale. We understand that nothing is more powerful than personalized human-like experiences and our goal is to support businesses of every size and ensure that every interaction with their customers is both technologically sophisticated and genuinely resonant. We look forward to introducing our technology to new markets with Multiverse Partner’s support.”
The partnership begins immediately, with D-ID's services now available to Multiverse Partners' partners and clients. Both companies look forward to transforming the customer experience landscape by introducing generative AI-powered digital people. This collaboration represents the first step in a long-term growth plan aligned with D-ID's development roadmap.
What's Next?
The age of AI-driven customer experience is here, and businesses that adapt will gain a competitive edge. Imagine a customer service landscape where language barriers no longer exist, where customers interact with engaging digital people who know their preferences, and where businesses can provide superior service 24/7.
That's the future we're building.
Get in touch if you’re ready to take this transformative journey with us. The dawn of live-streamed interactive Generative AI digital people is here, and together, we can shape a new era of customer service.
CONTACT US.
For more information, please feel free to contact:
Basil Chua, Managing Partner (Singapore)
We work with senior partners across Asia.
To get in touch with us, please email: hello@multiversepartners.com
Singapore ● Hong Kong ● North America